Frequently Asked Questions

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F.A.Q's

Below you will find the questions we get asked the most, along with their respective answers.

Foil Printing Questions

Popular Questions


Hot foil printing, or foil stamping, is an ink-free form of printing, instead using heat and pressure to transfer special foil to a flat surface.
Unlike standard printing which is usually highly automated, foil printing is a much more labour intensive process as each item is manually printed. The result is a print finish that can't be created by standard printing methods.



Unless we tell you otherwise, a plate charge will usually apply.

We take your high resolution black & white artwork and use it to have a printing plate of your design(s) manufactured. This is then used to print onto your chosen item.
The plate charge covers the cost of manufacturing your plate, with the amount dependant on the size. As a guide, a printing plate suitable for use on a single colour print business card would be around £25, depending on the total print area.

Unless you request it, we retain the plate for future orders which would be exempt from the plate charge (if using the same plate). If you want your plate, just let us know and we'll send it with your order.



Bespoke Orders
For bespoke items we generally say 7-10 working days (although it's generally quicker) as the foiling process is much slower and labour intensive than standard methods. We also have to allow for manufacturing your plate(s) where applicable, and ordering any extra items such as particular foils from our suppliers.
Certain manufactured-to-order items such as duplex Colorpan cards may take longer and/or have a minimum order amount, although your quote will advise you of this if this is applicable.



I'm afraid not. We're a small business with no retail premises. Therefore orders and enquiries need to be made through this site or via email.



Some of the product pages do show example prices, although these should only be used as a guide due to the number of variables such as:

  • item type,
  • printing plate size,
  • grade of foil,
  • number of colours,
  • single or double sided print (cards / key fobs),
  • current supplier costs etc.
Each print job is different, and so are the costs involved. Simply get in touch with your requirements and we'll send you a custom quote based on your needs. - If you accept, great! We'll await your artwork for approval.
If you decline, we'll be sad but we won't be offended (or spam you with emails to get you to change your mind...that's just not cool).


As delivery charges depend on the weight and dimensions of the printed and packaged order, while we can usually give an estimate on the cost, this may be slightly higher or lower than the price you pay.
We thought this was better than charging a flat higher price to everyone, regardless of the order.



We're a small business and currently below the threshold for V.A.T registration. As such, we don't charge V.A.T on any products.



Ordering Questions


We have tried to make ordering as easy as possible, regardless of the items you require.
Certain items can be purchased via our online shop. For other items, please click here for full details of the order process.



For the majority of our products, unless you wish to pay to have the design made into printing plates(s), I'm afraid not, due to the costs involved.
If we have your chosen foil / substrate in stock, we may stamp you a sample so you can get a better idea of how they would look together,

Any samples sent out may be subject to a small fee to cover costs, however would be deducted from your any order you make.



If you're a business customer and your order is for one of your clients, we can send it direct to them if you want under plain packaging so it looks like it was sent by you. Just let us know when you place your order.
Unless you plan to arrange your own courier, depending on the delivery service chosen, our name may appear on the postage label/barcode.


For customer peace of mind, we offer a choice of payment methods including:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express
  • Invoice
  • PayPal
  • Bank transfer (by request)
Please note that payment needs to fully clear before orders are processed due to the costs involved.


You can ask. We can usually supply products in various sizes but certain items may be subject to a minimum order quantity due to costs involved. Keep in mind that a larger printing plate will increase the plate charge. If you contact us with the height and width of your desired design in millimetres / centimetres / inches (without borders), we'll be able to calculate the cost for your chosen plate size.


Sorry. We're a small business mainly supplying made-to-order items, and as such, we're not in a position to offer finance or credit on our services or products, regardless of whether you're a business or an individual customer.
We do, however accept payments from most major credit cards.


Artwork Questions


We can accept text and high resolution black and white graphics in a number of formats.
Please view our Artwork Requirements page for more details.


While we request a colour image of the finished design for our reference, when submitting your design for plate manufacture, each colour area will need to be submitted in black and white as a separate design.
Please view the previous question and our Artwork Requirements page for more details.


The maximum size foiling die we can currently accommodate on our press is 6x4".

Colour Printing Questions

Popular


As the name suggests, coated paper/card has a coating, usually of china clay, which gives it a smooth finish.
The coated paper/card that we supply come in a gloss or silk (sometimes called satin) finish.

Coated paper/card is suitable for projects requiring a high quality finish such as folded leaflets, flyers, leaflets, posters, postcards and presentation folders to name a few.

Uncoated paper doesn't have a coating and is therefore not as smooth as coated paper. We offer premium grade uncoated paper as standard on all of our letterheads and compliment slips which is much smoother and of higher quality then standard uncoated paper which you would use in your fax machine or photocopier.



It all depends on what your printed item is to be used for.
Gloss has a shiny surface and isn't suitable for writing on, whereas silk has more of a matt finish and can be written on with most pens.



For most colour printed items found in the catalogue or shop sections, the time taken to print your order varies between 3-10 working days from funds clearing / proof approval and will depend on the product and the size of the order although, this will be stated on the product page itself.

For peace of mind, we'll keep you updated via email on the progress of your order.



I'm afraid not. We're a small business with no commercial premises. Therefore orders and enquiries need to be made through this site or via email.



When supplying files for full colour printing, it is important that you supply your artwork in the correct mode. Many software programs give you the choice to work in either RGB mode or CMYK mode.
CMYK mode is the correct colour mode for full colour printing.

RGB:
RGB stands for Red, Green and Blue which are the primary colours of light. Scanners and digital cameras generally create images using combinations of the three RGB colours. When you save a scanned image or photo taken with your digital camera, it will normally be saved in RGB mode unless otherwise specified.
Artwork, images and photographs created in RGB mode are fine for use on websites, however, they cannot be used for printing on professional print presses.

CMYK:
Printing presses print full colour images using a different set of colours to RGB. Generally, full colour images are created using the primary colours of pigment: Cyan (blue), Magenta (red), Yellow and Black, otherwise known as "CMYK printing" or "4 colour process" (Black is designated the letter "K" to avoid confusion with "B" for blue).
The inks used are translucent and can be overprinted and combined in a variety of different proportions to produce a wide range of colours. In theory an overprint of all 3 process colours Cyan, Magenta and Yellow produces the appearance of black, however, in reality this is a muddy brown, for this reason black is used as the fourth printing ink.

Your artwork or images used must be converted from RGB mode to CMYK mode in order to print. Unfortunately not all colours in the RGB spectrum can be replicated, and such colours are said to be "out of the CMYK colour gamut".
When converting from RGB mode, software programs get as close to the original colours as possible. Some colours convert very well and others don't.

In the majority of cases this slight variation is only apparent if you have created your artwork from scratch in RGB mode using very bright/vivid individual colours. For example, you have chosen a very bright/vivid red or yellow for the lettering in your logo which looks fantastic on your monitor, when this is converted to CMYK mode this red or yellow will be toned down and not as bright/vivid, and may look a little dull compared to what you originally designed, however, we can only print what is possible.

When providing print ready artwork, you must ensure that you convert your artwork (if needed) to CMYK mode prior to sending your files to us.
By doing this yourself you will have more control over the appearance of your printed piece as you will see how the images look once they are converted. If need be you can always adjust your artwork slightly after conversion to ensure it looks how you want it to.
Remember you are viewing your CMYK artwork on an RGB monitor so this will not be a 100% accurate representation, however this will give you a rough idea as to what the printed colours will look like.
If we receive print ready artwork from you in RGB mode, we will do a standard conversion, however our results may vary from what you expect and this is at your risk, hence we advise that you supply all artwork already converted.

For the best results when designing your business cards, letterheads, flyers and leaflets, we recommend working in CMYK mode from the beginning of the design process, converting any photographs or scanned images prior to pasting them into your artwork. Some graphic design software like Adobe Photoshop and Adobe Illustrator allow you to work in different colour modes so ensure you have chosen CMYK mode from the start.



We're a small business and currently below the threshold for V.A.T registration. As such, we don't charge V.A.T on any products. However, we still have to pay it and have to take it into account when working out prices.



Ordering Questions


If you're a business customer and your order is for one of your clients, we can send it direct to them under plain packaging so it looks like it was sent by you. Just let us know when you place your order.
*Unless you plan to arrange your own courier, depending on the delivery service chosen, our name may appear on the postage label/barcode.


For customer peace of mind, we offer a choice of payment methods including:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express
  • Invoice
  • PayPal
  • Bank transfer (by request)
Please note that payment needs to fully clear before orders are processed due to the costs involved.


Sorry. We're a small business, and as such, we're not in a position to offer finance or credit on our services or products, regardless of whether you're a business or an individual customer.
We do, however accept payments from most major credit cards.


Artwork Questions


After placing your order, put your print ready artwork files in a zipped folder, and email to us via the email address stated in your order confirmation email, making sure to include your order number.
Please view our Artwork Requirements page for full details on how to prepare your design.


Yes. We have a number of blank print guides available for you to download and use as a template. These are in 300dpi CMYK mode and already have the bleed and trim areas marked out.
Please view the previous question and our Print Templates page for more details.


It depends on the item you require. We can supply A0 posters, which have a finished size 841mm x 1189mm. We can also supply PVC banners for in or outdoor use as well as roller banners.

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